So I need some feedback.. - SuperiorMuscle.com

**redsquirrel** · #1 07-17-08, 04:45 PM

Ok, so for about the past year I've been having a cleaning serive clean our house. Well, about 2 months ago, I called the office and informed them I wanted to cancel. They had just been there the day before. She asks why, and I tell her that they basically suck. I had to re-mop 2 floors and re-dust our bedroom, among other things. So, she says, let her send out another crew to do a better job. I let her. The next cleaning is ok, but the one after that is bad too. So, I call again and say I want to cancel. She again tells me she will make sure it is done right this time. Well, the last time sucks yet again. So, I send an email telling them I no longer want their service. I also call within the 2 business days required to cancelm for my scheduled cleaning. So what do I get in the mail about a week after I lost my job??? A BILL FOR THE SERVICE!!! Citing that since I didn't give them 2 weeks WRITTEN notice (i guess it was about a week) that I have to pay regardless!!! Now, how is it that I called twice to cancel, let them come out another 3 times, and now they have the audacity to send me a bill?? They even say on the invouce "per written agreement". A) I don't recall getting a copy of such agreement and B) haven't I given them enough money, after I tried to cancel twice before? I just got another bill today???!!! Now, I am totally wrong to not pay it? I obviously don't want it to go to collections, but WTF do I do?

**redsquirrel** · #2 07-17-08, 04:49 PM

I did also leave a pretty irrate message on their machine when I got the first bill, and I did ask for a call back- yet no one ever returned my call. They just pussed out and sent me another bill instead

ROCKETW19 · #3 07-17-08, 04:57 PM

If you have to pay make them come clean and even if they do a good job complain and make them come back.
Basicaly just pay them, I know money is tight but just the drama alone is not worth it.

**redsquirrel** · #4 07-17-08, 05:00 PM

I know, but it's the principle of the whole thing that makes me not want to pay.

***THE BOUNCER*** · #5 07-17-08, 05:13 PM

call them and say you take it back and you dont want to cancel. then give them 2 weeks notice. lol

redback · #6 07-17-08, 06:42 PM

You need a job, you have to much time on your hands.

**redsquirrel** · #7 07-17-08, 09:53 PM

Quote:

Originally Posted by redback

You need a job, you have to much time on your hands.

Oh, this is SO TRUE!!!

gymratin · #8 07-18-08, 09:36 AM

should have held firm on the previous attempts to cancel. letting them wiggle out of a canceled service by letting them come back out was a mistake and only prolonged the inevitable