AllTheWhey.Com Disappointment - Page 3 - SuperiorMuscle.com

Chadd77 · #61 03-09-10, 06:22 AM

I'm still waiting for mine too. I was told that it would arrive last Thursday. I placed the order back in Jan. I called on Friday but was unable to reach anyone. I called yesterday and was told the CS rep was not in and that I would get a call as soon as he arrived at 10am. I called back in at noon and was told the CS rep was out at lunch and if I sent him an email he would reply as soon as he returned. I called back in at 4pm and was unable to reach anyone. Very poor service.

Chadd77 · #62 03-09-10, 06:26 AM

5 lbs for $38.95
All The Whey at DPS Nutrition - The Nation's leader in Discount Nutrition

Turbo3000 · #63 03-09-10, 06:58 AM

Quote:

Originally Posted by Chadd77

I'm still waiting for mine too. I was told that it would arrive last Thursday. I placed the order back in Jan. I called on Friday but was unable to reach anyone. I called yesterday and was told the CS rep was not in and that I would get a call as soon as he arrived at 10am. I called back in at noon and was told the CS rep was out at lunch and if I sent him an email he would reply as soon as he returned. I called back in at 4pm and was unable to reach anyone. Very poor service.

That sounds terrible. I just don't understand bad customer service, there is no excuse. Emails should have prompt responses.

alwaysgrowing · #64 03-09-10, 07:36 AM

Quote:

Originally Posted by Chadd77

5 lbs for $38.95
All The Whey at DPS Nutrition - The Nation's leader in Discount Nutrition

that is still allthewhey.com product. I refuse to buy there stuff from any source.

Protein

Protein

that is where I will be purchasing from

blm · #65 03-09-10, 07:57 AM

Threads/feedback like this whether it be one person or 20 is very bad for business. Hope they get their shit straight. Not good having a board sponsor that conducts bad business.

***THE BOUNCER*** · #66 03-09-10, 08:00 AM

Quote:

Originally Posted by blm

Threads/feedback like this whether it be one person or 20 is very bad for business. Hope they get their shit straight. Not good having a board sponsor that conducts bad business.

I will be having a talk with them to see what exactly is going on and if they plan to continue like this. My hope is that they will make good on the people they have wronged and send them some free product as a sort of "sorry we fucked up but we are trying" type deal.

I dont like how they are handling it, that's for sure. To fall behind is one thing but not responding to emails and not calling people back really bothers me.

Chadd77 · #67 03-09-10, 10:07 AM

They said they were sending me a free 5lb container in the mail today and that my original order should ship in a week. I guess we'll see.

***THE BOUNCER*** · #68 03-09-10, 10:49 AM

Quote:

Originally Posted by Chadd77

They said they were sending me a free 5lb container in the mail today

its a start!

alwaysgrowing · #69 03-09-10, 11:08 AM

Quote:

Originally Posted by THE BOUNCER

its a start!

still haven't got back to me. I'm done chasing

***THE BOUNCER*** · #70 03-09-10, 02:41 PM

Quote:

Originally Posted by alwaysgrowing

still haven't got back to me. I'm done chasing

yea you said that already.

dna9488 · #71 03-09-10, 02:52 PM

Quote:

Originally Posted by Chadd77

They said they were sending me a free 5lb container in the mail today and that my original order should ship in a week. I guess we'll see.

Nice. Do you know when you will receive it? January 2011 maybe

***THE BOUNCER*** · #72 03-09-10, 02:57 PM

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

dna9488 · #73 03-09-10, 03:03 PM

Quote:

Originally Posted by THE BOUNCER

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

thats not a good thing, lol.

alwaysgrowing · #74 03-09-10, 04:12 PM

Quote:

Originally Posted by THE BOUNCER

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

I understand they had problems. I never received any update is my issue.

blm · #75 03-09-10, 04:22 PM

Quote:

Originally Posted by alwaysgrowing

I never received any update is my issue.

That's a major issue itself. The real issue in my opinion. Things happen with shipping and production that is understandable. No communication is unacceptable.

Turbo3000 · #76 03-09-10, 04:25 PM

Quote:

Originally Posted by blm

That's a major issue itself. The real issue in my opinion. Things happen with shipping and production that is understandable. No communication is unacceptable.

I agree. That is how I always feel about any online shopping I do. I understand shit can hit the fan, but respond to emails.

alwaysgrowing · #77 03-09-10, 04:54 PM

According to an email I received, the finally sent my other 20lbs. I'll believe it when I see it

Turbo3000 · #78 03-09-10, 05:33 PM

I'm going to try the espresso protein, never shopped with them.

Turbo3000 · #79 03-09-10, 05:49 PM

Anyone have a coupon?

I thought about waiting until these problems get resolved, but the price is good and it supports the board, and the espresso sounds tasty.

Watch me soon realize not to break my rule about protein powder.
Rule #1: Chocolate only

Turbo3000 · #80 03-15-10, 05:23 PM

Just placed my order, I hope it goes well. I understand they are having delays, but if I don't get it within 13 business days then I will cancel it.

***THE BOUNCER*** · #81 03-15-10, 05:32 PM

Quote:

Originally Posted by alwaysgrowing

According to an email I received, the finally sent my other 20lbs. I'll believe it when I see it

any update?

alwaysgrowing · #82 03-15-10, 08:12 PM

It was finally received. Still no call or email.

***THE BOUNCER*** · #83 03-15-10, 08:20 PM

Quote:

Originally Posted by alwaysgrowing

It was finally received. Still no call or email.

well at least you got your product.

Turbo3000 · #84 03-27-10, 08:45 PM

Quote:

Originally Posted by Turbo3000

Just placed my order, I hope it goes well. I understand they are having delays, but if I don't get it within 13 business days then I will cancel it.

Received yesterday.

Taste pretty good, better then I was expecting.

Took longer then what I am use to, but I wasn't in a rush and wanted to try it out. I will order from again.

Chadd77 · #85 03-29-10, 07:12 AM

I finally received my order last week but they shipped me 15 pounds instead of 20. I called and they told me to send an email. I explained to them that emails in the past never got returned. I was still instructed to send an email. I sent an email and it has been 5 days with no response. Just horrible customer service. It only takes a couple seconds to respond to an email. Great product but horrendous CS. That’s too bad for them.

Turbo3000 · #86 03-29-10, 04:43 PM

Quote:

Originally Posted by Chadd77

I finally received my order last week but they shipped me 15 pounds instead of 20. I called and they told me to send an email. I explained to them that emails in the past never got returned. I was still instructed to send an email. I sent an email and it has been 5 days with no response. Just horrible customer service. It only takes a couple seconds to respond to an email. Great product but horrendous CS. That’s too bad for them.

Yeah, that is crazy. They should respond to emails quick, and they should just give you some free product also.