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This is by JD Power & Assoc.
The Best Chain Restaurant in the U.S.A.
When we go out to eat, we not only want great food, but also excellent service. J.D. Power and Associates did its first ever study of customer satisfaction at national restaurant chains and found that Olive Garden is No. 1 in the West and Midwest with Outback Steakhouse taking the top spot in the Northeast and Carrabba's Italian Grill considered the best in the South.
What makes a customer come back again? It's not the brand image. It's not a propensity to be loyal. It's the customer experience. Here's a quick view of the J.D. Power and Associates' Restaurant Satisfaction Study results, which evaluated customer satisfaction with more than 100 major restaurant chains in the United States. The survey is based on 55,000 customer responses collected over a four-month period.
Best Family/Casual Dining Restaurants:
Northeast
1. Outback Steakhouse
2. Olive Garden
3. Red Lobster
4. Applebee's Neighborhood Grill & Bar
5. Bennigan's Irish American Restaurant & Pub
The worst: Friendly's
South
1. Carrabba's Italian Grill
2. Cracker Barrel Old Country Store
3. Outback Steakhouse
4. Romano's Macaroni Grill
5. Olive Garden
The worst: Chuck E. Cheese's
Midwest
1. Olive Garden
2. Cracker Barrel Old Country Store
3. Famous Dave's
4. Red Lobster
5. Lone Star Steakhouse & Saloon
The worst: Chuck E. Cheese's
West
1. Olive Garden
2. Romano's Macaroni Grill
3. Mimi's Café
4. California Pizza Kitchen
5. Outback Steakhouse
The worst: Denny's
Quick Service Restaurants
Northeast
1. Panera Bread
2. Quiznos Sub
3. Boston Market
4. Wendy's
5. Subway
The worst: KFC
South
1. Chick-fil-A
2. SONIC, America's Drive-In
3. Quiznos Sub
4. Subway
5. Arby's
The worst: Dairy Queen
Midwest
1. Panera Bread
2. Quiznos Sub
3. Papa John's
4. Subway
5. Wendy's
The worst: Hardee's
West
1. Papa Murphy's Take n' Bake Pizza
2. Panda Express
3. Quiznos Sub
4. Subway
5. Pizza Hut
The worst: McDonald's
The Best Chain Restaurant in the U.S.A.
When we go out to eat, we not only want great food, but also excellent service. J.D. Power and Associates did its first ever study of customer satisfaction at national restaurant chains and found that Olive Garden is No. 1 in the West and Midwest with Outback Steakhouse taking the top spot in the Northeast and Carrabba's Italian Grill considered the best in the South.
What makes a customer come back again? It's not the brand image. It's not a propensity to be loyal. It's the customer experience. Here's a quick view of the J.D. Power and Associates' Restaurant Satisfaction Study results, which evaluated customer satisfaction with more than 100 major restaurant chains in the United States. The survey is based on 55,000 customer responses collected over a four-month period.
Best Family/Casual Dining Restaurants:
Northeast
1. Outback Steakhouse
2. Olive Garden
3. Red Lobster
4. Applebee's Neighborhood Grill & Bar
5. Bennigan's Irish American Restaurant & Pub
The worst: Friendly's
South
1. Carrabba's Italian Grill
2. Cracker Barrel Old Country Store
3. Outback Steakhouse
4. Romano's Macaroni Grill
5. Olive Garden
The worst: Chuck E. Cheese's
Midwest
1. Olive Garden
2. Cracker Barrel Old Country Store
3. Famous Dave's
4. Red Lobster
5. Lone Star Steakhouse & Saloon
The worst: Chuck E. Cheese's
West
1. Olive Garden
2. Romano's Macaroni Grill
3. Mimi's Café
4. California Pizza Kitchen
5. Outback Steakhouse
The worst: Denny's
Quick Service Restaurants
Northeast
1. Panera Bread
2. Quiznos Sub
3. Boston Market
4. Wendy's
5. Subway
The worst: KFC
South
1. Chick-fil-A
2. SONIC, America's Drive-In
3. Quiznos Sub
4. Subway
5. Arby's
The worst: Dairy Queen
Midwest
1. Panera Bread
2. Quiznos Sub
3. Papa John's
4. Subway
5. Wendy's
The worst: Hardee's
West
1. Papa Murphy's Take n' Bake Pizza
2. Panda Express
3. Quiznos Sub
4. Subway
5. Pizza Hut
The worst: McDonald's
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