This guy I just checked in had a fit...

[decadecadeca]

Dude, I know you don't like me and from all your posts in any thread I contribute to I can understand why. You seem to be my polar opposite. That's cool, no big deal. But to get back on point, you never made mention of any verbal abuse in your post. And if you think giving a blank stare is good customer service then you've made my point for me. Put yourself in his shoes and see how you'd feel. You check in to a hotel in a strange city and ask for a list of local gyms, some pencil neck geek behind the counter says "I don't workout, so I have no clue" then gives you a shitty look and the silent treatment. All cool huh?

[BBAddict]

I travel a ton and have never even asked a concierge where a gym is. It is important to me so I check before I travel where several options are because I don't expect anybody at the hotel to have the same priorities that I do. They can't know everything. I expect a concierge to be able to get me a taxi and tell me where to eat.
--and if I forget to check or don't have time, I use the phone book!

"Not too fucking difficult is it." --decadecadeca

[blm]

And if you think giving a blank stare is good costumer service

huh...what....did you say something....

[hitmansb]

I travel a ton and have never even asked a concierge where a gym is. It is important to me so I check before I travel where several options are because I don't expect anybody at the hotel to have the same priorities that I do. They can't know everything. I expect a concierge to be able to get me a taxi and tell me where to eat.
--and if I forget to check or don't have time, I use the phone book!

"Not too fucking difficult is it." --decadecadeca

If you're staying at an upscale hotel, the concierge is expected to provide a lot of information...most have info on restaurants, gyms, churches, tourist attractions...just about everything their city has to offer. And if they don't have the info available, they'll do their best to find it for you by internet or phoning around. But I certainly wouldn't expect front desk staff to provide these services...their job is to check me in and out and provide information about the hotel, that's it.

[BBAddict]

If you're staying at an upscale hotel, the concierge is expected to provide a lot of information...most have info on restaurants, gyms, churches, tourist attractions...just about everything their city has to offer. And if they don't have the info available, they'll do their best to find it for you by internet or phoning around.

I don't necessarily stay at upscale hotels--mostly like Marriott, Sheraton and Hilton, but they usually have church, restaurant, tourist attractions. The thing about upscale hotels is they usually have a small workout room that they consider to be a gym, so they don't think you need a gym.
You're right though-a good concierge will find anything you need at most decent hotels, but I'd rather find my own gym so I don't end up at a Ballys!

[hitmansb]

I don't necessarily stay at upscale hotels--mostly like Marriott, Sheraton and Hilton, but they usually have church, restaurant, tourist attractions. The thing about upscale hotels is they usually have a small workout room that they consider to be a gym, so they don't think you need a gym.
You're right though-a good concierge will find anything you need at most decent hotels, but I'd rather find my own gym so I don't end up at a Ballys!

When I'm on vacation, I tend to do a quicker and lighter workout than I usually do at home, so I'd accept Bally's. Any gym with a decent selection of equipment will do...I don't care if I'm surrounded by jazzercising spin-class-loving nancy-boys.

[BBAddict]

I don't care if I'm surrounded by jazzercising spin-class-loving nancy-boys.

LOL! You can definitely get that at some Bally's--or any big chain as far as that goes.