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However, today I must acknowledge how much they did for me. I have had about a 5 Palm Treo 700wx's replaced in a 2 month period. Verizon kept sending me refurbished ones and I was trying not to complain because I had the first one for about 2 years and they replaced it out of warranty. However, after going through 2 months of phones that shut off and never turned back on and speakers failing I got fed up today. I went into the store and explained that this phones speaker gave out. I could only use speaker phone now and even then it was intermittent because the speaker phone didn't work sometimes as well.
Well the guy in the store short changed me and gave me another refurbished one. He told me i had to call customer service to get a new model. So, i call and the guy on the phone tells me I have to enter into a contract to get a new one. I said there was no way I was entering into another contract. I waited a year to get out of my first one. Finally after reviewing my account for about 5 minutes he allowed me to replace the refurbished one with any phone Verizon carried. I must say that right now I am very satisfied with Verizon and I think they did well by me.
Well the guy in the store short changed me and gave me another refurbished one. He told me i had to call customer service to get a new model. So, i call and the guy on the phone tells me I have to enter into a contract to get a new one. I said there was no way I was entering into another contract. I waited a year to get out of my first one. Finally after reviewing my account for about 5 minutes he allowed me to replace the refurbished one with any phone Verizon carried. I must say that right now I am very satisfied with Verizon and I think they did well by me.
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