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I got my cell phone bill in the mail on the 30th and it’s for $500. So as anyone would do I call them up to find out what is wrong. They said that a phone I exchanged back on the 1st of July was water damaged and “damaged beyond repair”. So they submit a claim to billing for me and in turn billing denies it. I call up customer service and they tell me I have two options to have the charge taken off. I can either sign up for two more years or upgrade to a new phone and still have to sign up for two years. I originally signed up for a year in case something happened, such as this. Finding out that they were bought by Sprint also makes me want to leave them, but that’s a different story. So at this point I’m getting the run around. I call Blackberry (that’s the type of phone it is) because Nextel told me to talk to them, and Blackberry in turn tells me I have to deal with Nextel. This has been going on since Monday and I have gotten nowhere. I called again today and I finally got someone that would help me. He told me there was nothing he could do cause he can only do what they are told to do and that is pretty much just brush me off. So I asked who is his boss that I can talk to. He said there is no one there that is above him. Total bullshit. He then says I do have a fax number where you can write a letter to the customer service manager. I said well at least that’s a start and I thanked him for his help.
The phone that I turned in was new and not even a month old. I never had it anywhere near water or even exposed to rain.
At one point today when I spoke to someone she asked me why I wanted to leave and I said because Sprint bought you out. She said, “That’s not true no they didn’t”. I said so that means all those commercials I see and mailings I get are a lie? She said that I am with Nextel Partners and that Nextel Communications merged with Sprint. She also said that she has been with the company long enough that if there was any indication that Sprint was to buy them she would know. I didn’t believe her so I did a little research. I found an article on Yahoo that was taken from the Washington Business Journal that stated, “Nextel Partners, already 32% owned by Sprint Nextel, has argued that the Sprint acquisition of Nextel creates unfair competition.” It then goes on to say that Nextel Partners’ shareholders are trying to force Sprint to acquire them and that “Sprint Nextel has already indicated it will buy the 68% of Nextel Partners it doesn’t already own. So the bitch lied to me. That makes me even more pissed about the whole situation.
Sorry it’s so long but I wanted to get this out and see what others have to say or any options for me. Bouncer I know you have Nextel. What do you think?
The phone that I turned in was new and not even a month old. I never had it anywhere near water or even exposed to rain.
At one point today when I spoke to someone she asked me why I wanted to leave and I said because Sprint bought you out. She said, “That’s not true no they didn’t”. I said so that means all those commercials I see and mailings I get are a lie? She said that I am with Nextel Partners and that Nextel Communications merged with Sprint. She also said that she has been with the company long enough that if there was any indication that Sprint was to buy them she would know. I didn’t believe her so I did a little research. I found an article on Yahoo that was taken from the Washington Business Journal that stated, “Nextel Partners, already 32% owned by Sprint Nextel, has argued that the Sprint acquisition of Nextel creates unfair competition.” It then goes on to say that Nextel Partners’ shareholders are trying to force Sprint to acquire them and that “Sprint Nextel has already indicated it will buy the 68% of Nextel Partners it doesn’t already own. So the bitch lied to me. That makes me even more pissed about the whole situation.
Sorry it’s so long but I wanted to get this out and see what others have to say or any options for me. Bouncer I know you have Nextel. What do you think?
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