AllTheWhey.Com Disappointment

[Turbo3000]

I'm still waiting for mine too. I was told that it would arrive last Thursday. I placed the order back in Jan. I called on Friday but was unable to reach anyone. I called yesterday and was told the CS rep was not in and that I would get a call as soon as he arrived at 10am. I called back in at noon and was told the CS rep was out at lunch and if I sent him an email he would reply as soon as he returned. I called back in at 4pm and was unable to reach anyone. Very poor service.

That sounds terrible. I just don't understand bad customer service, there is no excuse. Emails should have prompt responses.

[alwaysgrowing]

5 lbs for $38.95
All The Whey at DPS Nutrition - The Nation's leader in Discount Nutrition

that is still allthewhey.com product. I refuse to buy there stuff from any source.

Protein

Protein

that is where I will be purchasing from

[blm]

Threads/feedback like this whether it be one person or 20 is very bad for business. Hope they get their shit straight. Not good having a board sponsor that conducts bad business.

[Bouncer]

Threads/feedback like this whether it be one person or 20 is very bad for business. Hope they get their shit straight. Not good having a board sponsor that conducts bad business.

:agreed:

I will be having a talk with them to see what exactly is going on and if they plan to continue like this. My hope is that they will make good on the people they have wronged and send them some free product as a sort of "sorry we fucked up but we are trying" type deal.

I dont like how they are handling it, that's for sure. To fall behind is one thing but not responding to emails and not calling people back really bothers me.

[Chadd77]

They said they were sending me a free 5lb container in the mail today and that my original order should ship in a week. I guess we'll see.

[Bouncer]

They said they were sending me a free 5lb container in the mail today

its a start!

[alwaysgrowing]

its a start!

still haven't got back to me. I'm done chasing

[Bouncer]

still haven't got back to me. I'm done chasing

yea you said that already. :retard:

[dna9488]

They said they were sending me a free 5lb container in the mail today and that my original order should ship in a week. I guess we'll see.

Nice. Do you know when you will receive it? January 2011 maybe :D

[Bouncer]

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

[dna9488]

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

thats not a good thing, lol.

[alwaysgrowing]

Looks like they are having some pretty big issues..

Hopefully they will get it straightened out.

I understand they had problems. I never received any update is my issue.

[blm]

I never received any update is my issue.

That's a major issue itself. The real issue in my opinion. Things happen with shipping and production that is understandable. No communication is unacceptable.

[Turbo3000]

That's a major issue itself. The real issue in my opinion. Things happen with shipping and production that is understandable. No communication is unacceptable.

I agree. That is how I always feel about any online shopping I do. I understand shit can hit the fan, but respond to emails.

[alwaysgrowing]

According to an email I received, the finally sent my other 20lbs. I'll believe it when I see it